Bike Rental T&C
Terms & Conditions for Bike Rental:
Please carefully review the following terms and conditions before proceeding with the bike rental:
1. Rental Agreement:
· By renting a bike, you enter into a binding agreement with the rental company. Ensure you understand and agree to the terms outlined herein.
2. Equipment Responsibility:
· Clients are responsible for all equipment provided and must return it in the same condition.
· Any loss, damage, or theft of the equipment is the client's financial responsibility.
3. Financial Liability:
· In case of total loss or damage to the bike or accessory, the client agrees to pay the full value.
· Clients are liable for the repair cost for any damages caused during the rental period.
4. Return of Rental Equipment:
· All rental equipment must be returned on the agreed date and time. Late returns may incur additional charges.
5. Reporting Damages:
· Clients must report any defects or damages to the bike or equipment at the time of collection.
· Charges for scratches: <1 cm = 5€, 1-5 cm = 10€, and >5 cm = 20€.
· Charges for damages: subject to evaluation.
6. Safety and Misuse:
· The rental company is not responsible for accidents due to equipment misuse.
· Bikes should not be used in competitions or as learning tools, and riders must be proficient in bicycle operation.
7. Safety Recommendations:
· Avoid riding alone in remote areas. If doing so, ensure you have a charged phone and a planned route.
8. Consumer Complaints:
· For the resolution of complaints, please contact the Algarve Cycling team.
· The consumer has access to the electronic complaints register at www.livroreclamacoes.pt, where he may submit his complaint.
9. Payment Policy:
·To confirm a bike rental, a deposit of 50% of the total amount is required.
·The remaining 50% must be paid no later than 1 month prior to the rental start date.
10. Security Deposit
· eMTBfs - 150 €
· eMTB - 100 €
· MTB Premium - 50 €
· MTB - 50 €
· eTRK - 100 €
· TRK - 50 €
· eTOU PLUS - 100 €
· eTOU - 100 €
· TOU PLUS - 50 €
· TOU - 50 €
· Road Di2 - 100 €
· Road PLUS - 100 €
· Road - 100 €
· eGravel PLUS Di2 - 150 €
· eGravel - 100 €
· Gravel PLUS - 100 €
· Gravel - 100 €
· eJunior Bike - 100 €
· Junior Bike - 50 €
11. Values for Loss or Theft:
In case of loss or theft, the following values are applicable:
· eMTBfs - 4,000 €
· eMTB - 3,200 €
· MTB Premium - 900 €
· MTB - 700 €
· eTRK - 3,000 €
· TRK - 700 €
· eTOU PLUS - 3,400 €
· eTOU - 2,600 €
· TOU PLUS - 900 €
· TOU - 500 €
· eRoad - 3,200 €
· Road Di2 - 3,200 €
· Road PLUS - 2,800 €
· Road - 1,500 €
· eGravel PLUS Di2 - 5,000 €
· eGravel - 3,000 €
· Gravel PLUS - 2,450 €
· Gravel - 1,600 €
· eJunior Bike - 3,200 €
· Junior Bike - 250 €
12. Insurance options:
a. Basic
- Medical Treatment up to 1.500€ & DBA 10.000€.
- Covers unintentional bike damages up to 300€.
b. Classic
- Medical Treatment up to 2.500€ & DBA 15.000€.
- Covers unintentional bike damages up to 500€.
- One free 09-18h Road Accident Assistance
- One Day Road Bike Mechanical Assistance fee at 50%
c. Plus
- Medical Treatment up to 2.500€ & DBA 15.000€.
- Covers unintentional bike damages up to 1.000€
- 24h Road Accident Assistance
- One free Day Road Bike Mechanical Assistance
- Bike theft covered up to 50%
13. Values for Roadside Bike Assistance:
· Roadside Assistance fees vary by zone, and the first tire tube is provided for free, other parts are not included.
· In case of Roadside Bike Assistance in the Algarve the following values are applicable:
a. Zone A - 0 KM a 15 KM from Faro - 20 €
b. Zone B - 15 KM a 45 KM from Faro - 40 €
c. Zone C - 45 KM a 70 KM from Faro - 80 €
d. Zone D - 70 KM a 150 KM from Faro - 150 €
e. Zone E - 150 KM OR MORE from Faro - on request
· Roadside Assistance services carry a €20 fee for requests made on weekends and bank holidays.
· Roadside Assistance services incur an additional €20 fee for requests outside our standard working hours of 09:00 to 18:00.
· Roadside assistance services outside the Algarve region are not guaranteed and will be evaluated on a case-by-case basis.
14. Cancellation before the start of the rental or shortening of the rental:
· The customer may cancel the rental at any time. Cancellation must be made in writing, and the following cancellation policy applies:
a. Up to 28 days (inclusive) before arrival: 20 € per person per rental
b. Up to 21 days (inclusive) before arrival: 25% of the package
c. Up to 7 days (inclusive) before arrival: 50% of the package
d. Up to 3 days (inclusive) before arrival: 75% of the package
e. Up to 1 day (inclusive) before arrival: 90% of the package
· If the customer of LISA BIKES Ltd. provides replacement participants, no cancellation compensation is required.
· If the customer is not available due to incapability (e.g., due to illness, premature return, etc.), he is not entitled to a pro-
· rata refund of the price.
By proceeding with the bike rental, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before finalising your rental agreement.
