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Privacy Policy

Privacy Notice

Privacy Policy / Privacy Notice

1. Introduction

This Privacy Notice (“Notice”) outlines how Lisa Bikes, Lda., protects the privacy of Personal Data belonging to our employees, customers, partners, or any other entity associated with Lisa Bikes, Lda., in the context of its activities. As a travel agent, Lisa Bikes, Lda., is required to collect, use, and disclose Personal Data to perform its functions and business activities, including managing travel reservations on behalf of clients. Lisa Bikes, Lda., is committed to safeguarding the privacy and confidentiality of Personal Data through various controls, both physical and digital.

In compliance with the General Data Protection Regulation 2016/679 (“GDPR”), Lisa Bikes, Lda., is deemed a “data controller” for the personal information shared in the context of its relationship with clients or other involved parties. By providing Personal Data, stakeholders agree to the application of this Notice to the handling of Personal Data, including its collection, use, and disclosure as detailed herein. Failure to agree with all or part of this Notice implies that stakeholders should refrain from providing their Personal Data. Non-provision of Personal Data or withdrawal of consent, as outlined in this Notice, may impact Lisa Bikes, Lda.'s ability to provide services or adversely affect service quality. Local data protection laws may impose treatment practices more restrictive than those defined in this notice, and Lisa Bikes, Lda., will adjust its data processing practices accordingly.

2. What Personal Data Do We Collect?

Personal Data, as defined by local data protection laws and the GDPR, typically refers to information related to an identifiable living individual. Lisa Bikes, Lda., usually processes the following types of Personal Data about its customers:
- Contact information (e.g., name, home address/correspondence, phone number, email address)
- Payment data
- Passport details
- Loyalty programs/frequent flyer details
- Dietary needs and health information (if applicable)
- Other details relevant to travel plans or required by travel service providers (e.g., airlines, accommodation providers)

In certain circumstances, Lisa Bikes, Lda., may collect sensitive data, as defined by local data protection laws, with explicit consent and when reasonably necessary for its functions or operational activities.

3. How Do We Collect Personal Data?

Lisa Bikes, Lda., collects Personal Data in accordance with local data protection laws, primarily through direct interactions with customers. This includes instances when customers:
- Contact Lisa Bikes, Lda., in person, by phone, letter, or email
- Visit the Lisa Bikes, Lda., website
- Interact through social networks

Personal Data may also be collected when customers:
- Make travel-related purchases or inquiries
- Enter contests or participate in campaigns/promotions
- Sign up to receive marketing communications
- Request information or materials
- Provide feedback or respond to surveys

Lisa Bikes, Lda., strives to maintain the accuracy and completeness of stored Personal Data and promptly updates information upon customer notification. In some cases, Personal Data may be collected from third parties, such as when one person makes a travel reservation on behalf of another.

4. How Do We Use Personal Data?

Lisa Bikes, Lda., processes Personal Data under specific conditions, including when consent is provided, when processing is necessary to provide services, for compliance with legal obligations, or for legitimate interests. The purposes for collecting Personal Data include:
- Providing travel advice and booking-related services
- Acting as an agent for travel service providers
- Internal purposes, including analysis, research, and service improvement
- Maintaining or improving customer relationships, including loyalty programs
- Facilitating participation in marketing activities
- Compliance with legal obligations and customs/immigration requirements
- Other purposes authorized or required by law

Lisa Bikes, Lda., may use Personal Data for marketing activities related to its products and services, unless customers opt out. Marketing activities may include email submissions, digital marketing, and other electronic notifications. Personal Data will be used for digital marketing if customers choose to receive such communications.

5. What Personal Information Is Disclosed to Third Parties?

Lisa Bikes, Lda., does not sell, rent, or exchange Personal Data. Personal Data is disclosed to third parties in line with this Notice and local data protection laws. Disclosure may occur to the following types of third parties:
- Contracted entities, suppliers, and service providers
- Providers of ICT solutions supporting Lisa Bikes, Lda.
- Publishers, printers, and distributors of marketing material
- Organizers of events and exhibitions
- Marketing or market consulting agencies
- Courier services
- External consultants (e.g., lawyers, accountants)
- Travel service providers (e.g., airlines, hotels)
- Third parties assigned our rights or obligations
- Individuals making travel reservations on behalf of others
- Employers for corporate or government business trips
- Contact persons in emergencies or when a customer is unreachable
- Government agencies or public authorities for legal compliance
- Regulatory or law enforcement authorities for fraud protection and investigation

Lisa Bikes, Lda., will not disclose Personal Data without consent unless necessary for life-threatening situations, public safety, legal actions, or as required by law. Third-party resources on Lisa Bikes, Lda.'s websites and social networks are operated by outside companies, and users are advised to consult the privacy policies of these companies.

6. What Personal Data Are Transferred Abroad?

Lisa Bikes, Lda., may disclose Personal Data to recipients abroad, ensuring compliance with local data protection laws and necessary safeguards, as required by GDPR. International transfers may be made to foreign entities where data protection levels cannot be guaranteed as in the context of GDPR. Lisa Bikes, Lda., disclaims responsibility for how such recipients handle, store, and process Personal Data.

7. Information Security

Lisa Bikes, Lda., is committed to protecting Personal Data through appropriate technical and organizational control measures. These measures aim to prevent accidental or unlawful destruction, loss, unauthorized alteration or disclosure, or improper access to transmitted, stored, or processed Personal Data. Regular monitoring and review of security controls are conducted to uphold the security of Personal Data, with destruction or de-characterization occurring when data becomes irrelevant.

8. Rights in Relation to the Personal Data We Collect

Individuals may exercise various rights in relation to their Personal Data collected by Lisa Bikes, Lda. These rights include updating, modifying, deleting, obtaining a copy of Personal Data, restricting or preventing its use, and withdrawing consent. Requests must be formally submitted to Lisa Bikes, Lda., through the contacts provided in section 13 of this Notice. Lisa Bikes, Lda., will make reasonable efforts to respond within one month but may extend this period for complex requests. Access may be denied for reasons permitted by applicable law, with reasons for refusal communicated in writing. Lisa Bikes, Lda., reserves the right to charge a reasonable administrative fee for unfounded or excessive requests.

9. Integrations with Social Networks

Lisa Bikes, Lda.'s websites and mobile applications may use social networking features and tools operated by third parties. Users can manage data sharing and turn off targeted marketing through the privacy settings of their social networks. Interactions with social network features are governed by the privacy policies of the external companies providing them.

10. IP Addresses

IP addresses are recorded when users access Lisa Bikes, Lda.'s website or use digital assets. These addresses are used for system administration, security investigations, and anonymous data collection related to website and application

use. IP addresses may be associated with other personal data for better-targeted marketing if users choose to receive digital marketing.

11. Tracking Technologies / Cookies

Lisa Bikes, Lda., may use web analytics services employing technologies like cookies and web beacons to analyze website and application visitors. Details about the use of cookies and tracking technologies can be found in Lisa Bikes, Lda.'s Cookies Policy.

12. Associated Websites

Lisa Bikes, Lda.'s websites may contain links to third-party sites over which Lisa Bikes, Lda., has no control. Privacy practices and content on associated websites are not the responsibility of Lisa Bikes, Lda., and users are advised to read the privacy policies of visited associated websites.

13. Feedback / Claims / Contact

For inquiries, comments, complaints, or requests related to Personal Data processing, individuals should contact the Data Protection Officer of Lisa Bikes, Lda., using the details provided below:
- Contact Name: Jaime Carminho
- Email:
- Address: Rua Sebastião Teles nº72 – 8000-328 Faro

Lisa Bikes, Lda., commits to responding promptly to queries or complaints received.

14. Changes to Notice

This Notice may be updated periodically, with the revised version and date published on Lisa Bikes, Lda.'s website. Consent may be sought for certain types of processing in addition to updating the Notice. The last update to this Privacy Notice was on May 25, 2018.


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